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Managed SOC 24/7 · EMEA

Managed SOC services: 24/7 monitoring and response across EMEA

Our Security Operations Center in Skopje watches your infrastructure around the clock, whether it runs in North Macedonia, elsewhere in Europe, the Middle East or Africa. Machines collect, correlate and enrich every signal; experienced analysts decide what happens next, so real threats can be contained quickly and nothing disruptive happens without a human approving it.

Book a consultationHow it works
  1. 01TelemetryLogs and signals from endpoints, servers, cloud, network and identity.
  2. 02DetectionCorrelated rules mapped to MITRE ATT&CK.
  3. 03EnrichmentThreat intelligence, reputation and prior cases.
  4. 04AI triageAI drafts the first analysis and hypothesis.
  5. 05AnalystA person confirms and approves every action.
  6. 06ResponseContainment that is logged and reversible.

Machines enrich. People decide.

How our SOC handles an alert

Managed SOC 24/7

What you get

01

Threats caught early

Correlated detections across endpoints, servers, cloud, network and identity surface attacks while they are still in progress, not weeks later.

02

Fewer false alarms

Alerts are enriched with threat intelligence and context before anyone is paged, so your team is paged less often for noise.

03

Controlled response

Every containment action, from blocking an address to isolating a laptop, is approved by an analyst, logged and, where possible, reversible.

04

Evidence for regulators and auditors

Each case keeps a complete timeline, which supports your reporting duties under the EU NIS2 Directive, DORA and North Macedonia’s NIS2-aligned law, and your ISO 27001 audits.

What's included

  • 24/7 monitoring of logs and security telemetry from your critical systems, wherever they run
  • Detection rules mapped to MITRE ATT&CK and tuned to your environment
  • Automatic enrichment with threat intelligence, reputation data and previous cases
  • AI-assisted triage that drafts the first analysis for the on-duty analyst
  • Analyst-approved containment, with a documented rollback wherever the action allows one
  • On-call escalation to your team in English or Macedonian, with clear severity and next steps
  • Monthly reports with incidents, trends and recommended improvements
  • A dedicated, isolated environment for your data and cases

How we work

  1. 01

    Scope and onboarding

    We map your critical assets, data sources and escalation contacts, then connect log sources and agents. Onboarding typically takes two to four weeks.

  2. 02

    Baseline and tuning

    We learn what normal looks like in your environment and tune detections so that real incidents stand out from routine noise.

  3. 03

    Detect, enrich, triage

    Correlated alerts are enriched automatically, triaged with AI assistance and reviewed by an analyst who confirms or dismisses them.

  4. 04

    Respond and contain

    For confirmed threats the analyst proposes containment with its risk and, where possible, its rollback. Nothing disruptive runs until it is approved.

  5. 05

    Report and improve

    Every incident ends with a timeline, root cause and lessons learned, and we feed the improvements back into detection.

Who it's for

  • Organizations in Europe, the Middle East and Africa that need 24/7 coverage without building an in-house SOC
  • Essential and important entities under NIS2, in an EU member state or under North Macedonia’s NIS2-aligned law
  • Banks and financial firms that must evidence ICT incident management under DORA
  • IT teams that want experienced analysts behind their existing security tools

Frameworks and standards

  • MITRE ATT&CK
  • NIST SP 800-61 Rev. 3
  • ISO/IEC 27001:2022
  • NIS2 Directive (EU) 2022/2555
  • DORA (EU) 2022/2554
  • NIS2-aligned law of North Macedonia

Frequently asked questions

What is a managed SOC?
A Security Operations Center is a team and a set of processes that monitor your systems continuously, detect attacks and coordinate the response. A managed SOC gives you that capability as a service, without hiring and running your own 24/7 team.
Do you provide a managed SOC outside North Macedonia?
Yes. The SOC runs from Skopje and is available to organizations across Europe, the Middle East and Africa. Your systems can be in an office, a data center or the cloud, anywhere in the region; their signals reach our analysts, who watch them day and night and escalate to your team in English or Macedonian.
Is a managed SOC the same as MDR?
They overlap. Some managed detection and response (MDR) services are built around one vendor’s endpoint tool; others take in wider telemetry. Our managed SOC covers endpoints and also correlates logs from servers, cloud, network and identity. Either way the goal is to detect attacks early and respond; with us, every response action is approved by an analyst.
Is our data kept separate from other clients?
Yes. Each client has an isolated environment for telemetry, cases and credentials. Only confirmed indicators of compromise, such as a malicious IP address with no client details, are shared across clients to protect everyone faster.
Does a managed SOC help with NIS2 incident reporting?
It does. Under the EU NIS2 Directive, essential and important entities send an early warning within 24 hours of becoming aware of a significant incident, an incident notification within 72 hours and a final report within one month of that notification. North Macedonia’s NIS2-aligned law asks for a first notice within three hours, then reports at 24 hours, 72 hours and one month. Our case timelines give you the facts for each report, whichever regime applies to you.

Guides

Related services

Incident response & forensicsPlans, playbooks and exercises before an incident; containment, forensics and reporting support when one happens.Learn moreNIS2 complianceScoping, gap assessment and readiness for North Macedonia’s NIS2-aligned law, from portal registration to incident reporting.Learn morePenetration testing & red teamingManual testing of networks, applications, cloud and people, with CVSS-rated findings, clear reports and a retest of fixes.Learn more

Let’s talk about your security

Tell us what you need: 24/7 monitoring, testing or readiness for the NIS2-aligned law. In a short call we will agree on scope and next steps.

Book a consultation+389 75 340 034

Mon–Fri 09:00–17:00 · SOC 24/7 · info@diverto.mk